HIPROBOT
Humanoid robots in retail
Humanoid robots in retail
A shortage of sales staff, high turnover, customers who leave without an answer.
Do you know the feeling?
Saturday afternoon, the shop is full, there are too few salespeople. A customer stands in front of the shelf, cannot find the right product, and there is nobody nearby to ask. After a few minutes they leave. With no purchase, perhaps straight to the competition.
According to the employment service, salesperson is one of the occupations for which employers find it hardest to get suitable candidates. And the ones you do find have to be trained again and again.
The range changes, new products arrive, prices and promotions change faster than the staff can learn them.
Self-checkouts and online shops do not help with this. They can take a payment; they cannot advise.
And so you stay caught between two pressures that are not easing: a chronic shortage of sales staff at the peaks, at sales, holidays and promotions, and customers who expect immediate, informed advice no matter how busy it is.
Are humanoid robots even suitable for retail?
You see the solution in a humanoid robot. And then comes the question you do not say out loud, because decisiveness is expected of you:
Does the robot really understand what the customer is looking for, or will it just recite general phrases?
What if it breaks down on the busiest day of the year, on Black Friday or during the holiday rush?
Will customers trust a robot’s recommendation at all?
Who supports us when something goes wrong in the middle of a peak?
Those doubts are a sign that you care about every customer’s experience, not only about turnover. We understand.
That is why we work differently.
A shop where every customer gets immediate, informed advice
Imagine a robot that greets the customer on the way in and checks what they are looking for and what they need. It works out which products from your range suit them best and walks them straight to the right shelf. It shows further information about the product and, where needed, compares two products: price, features, advantages, and always with the latest data about your range, however often that changes.
Your sales staff no longer spend their time on basic direction-finding around the shop. They spend it on what only a person can do: the more complicated advice, building the relationship with regular customers, dealing with the exceptions.
The peaks become manageable rather than chaotic, and no customer leaves without finding what they came for.
A team with more than 20 years of experience in automation and integration into demanding environments
Most shops that try a robot run into the same trap: they get a device, not a solution. The robot stands at the entrance, does not know the range, and the staff ignore it.
At HIPROJECT it is different.
First we get to know your shop and your assortment
Only then do we propose a solution. We analyse where customers most often get lost, which products are hardest to explain, and where a robot would genuinely take the load off rather than merely impress.
We design and teach a solution built around your range
We connect the robot to your product catalogue, prices and stock, so that it always has the latest information.
Data security is not a compromise
The robots run on local, European servers. The data about your customers and your sales stays yours.
Introducing the staff, not only the robot
Your team learns to work with the robot as an assistant for basic direction-finding, not as a competitor.
We stay, long after the launch
Catalogue updates, service, optimisation, upgrades. We are not a supplier who disappears once the contract is signed. We are a partner for the long road.
Robots suited to work in retail
We are the exclusive distributor for UBTECH in Slovenia, Croatia, Serbia, Bosnia and North Macedonia. UBTECH humanoid robots are among the most advanced in the world.
We also represent and integrate the other leading manufacturers of humanoid robots in the world. We choose each model according to your shop and your customers, not according to what happens to be in stock.
